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> Use this file to discover available pages before exploring further.
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# Refund and Cancellation Policy


## General Principles

||| Due to the digital nature of YallaPlay products and services, all purchases are considered final. We do not support a refund, exchange, or cancellation policy except under specific circumstances and with management approval.

## Exceptional Cases Where Refunds May Be Considered

1. Non-receipt of Product: If the digital product was not received after completing the purchase

1. Invalid Code: If the provided digital code is invalid or expired

1. Technical Error: In case of a technical malfunction during the purchase process that resulted in charging the amount without completing the transaction

## Refund Request Conditions

* Refund requests must be submitted within 24 hours of purchase

* Proof of purchase and evidence of the issue encountered must be provided

* Requests must be submitted through official support channels (email or contact form)

* All refund requests are subject to review by the management team

## Review Process

* Each case is reviewed individually by the customer service team

* The information provided is verified to confirm the validity of the claim

* YallaPlay management reserves the final right to decide on approving or rejecting the refund request

## Refund Methods

If a refund request is approved, it may be in the form of:

* Return of the amount to the original payment method

* Replacement of the product with another equivalent product

| Refund Fees is 5% approximately

|| Time for Refund is 3 - 14 Working Days
## Cases of Refund Request Rejection

* Expiration of the 24-hour period specified for submitting the request

* Use or activation of the digital product

* Providing inaccurate information during purchase

* Violation of terms of use or attempted fraud

## Contact Us

To submit a refund request or inquire about the status of your request, please contact us:

* Email: support@yallaplay.shop

* Live Chat Service: Available directly on the platform