Refund and Cancellation Policy

General Principles

Due to the digital nature of YallaPlay products and services, all purchases are considered final. We do not support a refund, exchange, or cancellation policy except under specific circumstances and with management approval.

Exceptional Cases Where Refunds May Be Considered

Non-receipt of Product: If the digital product was not received after completing the purchase

Invalid Code: If the provided digital code is invalid or expired

Technical Error: In case of a technical malfunction during the purchase process that resulted in charging the amount without completing the transaction

Refund Request Conditions

Refund requests must be submitted within 24 hours of purchase

Proof of purchase and evidence of the issue encountered must be provided

Requests must be submitted through official support channels (email or contact form)

All refund requests are subject to review by the management team

Review Process

Each case is reviewed individually by the customer service team

The information provided is verified to confirm the validity of the claim

YallaPlay management reserves the final right to decide on approving or rejecting the refund request

Refund Methods

If a refund request is approved, it may be in the form of:

Return of the amount to the original payment method

Replacement of the product with another equivalent product

Refund Fees is 5% approximately

Time for Refund is 3 - 14 Working Days

Cases of Refund Request Rejection

Expiration of the 24-hour period specified for submitting the request

Use or activation of the digital product

Providing inaccurate information during purchase

Violation of terms of use or attempted fraud

Contact Us

To submit a refund request or inquire about the status of your request, please contact us:

Email: support@yallaplay.shop

Live Chat Service: Available directly on the platform

Updated on: 10/05/2025