Privacy Policy

Introduction

YallaPlay ("we", "us") is committed to protecting user privacy. This policy describes how personal information is collected, used, and protected when using the YallaPlay platform (www.yallaplay.shop) and our applications.

Information We Collect

Personal Information: Name, email, phone number, billing address

Payment Information: Credit card details, e-wallet information

Transaction Data: Purchase history, products purchased

Usage Data: Device information, IP address, browsing records, analytics data

Use of Information

Providing and managing requested services

Processing payments and fulfilling orders

Communicating about orders and inquiries

Improving our services and products

Sending notifications about updates and promotions (with opt-out option)

Complying with legal obligations

Information Sharing

Service Providers: We share data with service providers who help us deliver our services

Payment Partners: For processing financial transactions

Legal Compliance: We may share information to comply with laws, investigations, and legal proceedings

We do not sell personal information to third parties for marketing purposes

Data Security

We implement reasonable security measures to protect personal information from unauthorized access or disclosure. These measures include data encryption, firewalls, and restricted employee access.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze site usage. Users can manage cookie preferences through browser settings.

User Rights

In accordance with UAE data protection laws, users have rights including:

Access to their personal data

Correction of inaccurate information

Deletion of data (under certain circumstances)

Objection to data processing

Withdrawal of consent

Data Retention Period

We retain personal data as long as necessary to provide our services or as required by law.

Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect information from children without parental consent.

Changes to Privacy Policy

We may update the Privacy Policy from time to time. Users will be notified of material changes via email or platform notifications.

Contact Us

For privacy-related inquiries, please contact us:

Email: support@yallaplay.shop

Live Chat Service: Available directly on the platform

Updated on: 10/05/2025