Refund and Cancellation Policy
General Principles
Exceptional Cases Where Refunds May Be Considered
- Non-receipt of Product: If the digital product was not received after completing the purchase
- Invalid Code: If the provided digital code is invalid or expired
- Technical Error: In case of a technical malfunction during the purchase process that resulted in charging the amount without completing the transaction
Refund Request Conditions
- Refund requests must be submitted within 24 hours of purchase
- Proof of purchase and evidence of the issue encountered must be provided
- Requests must be submitted through official support channels (email or contact form)
- All refund requests are subject to review by the management team
Review Process
- Each case is reviewed individually by the customer service team
- The information provided is verified to confirm the validity of the claim
- YallaPlay management reserves the final right to decide on approving or rejecting the refund request
Refund Methods
If a refund request is approved, it may be in the form of:
- Return of the amount to the original payment method
- Replacement of the product with another equivalent product
Cases of Refund Request Rejection
- Expiration of the 24-hour period specified for submitting the request
- Use or activation of the digital product
- Providing inaccurate information during purchase
- Violation of terms of use or attempted fraud
Contact Us
To submit a refund request or inquire about the status of your request, please contact us:
- Email: support@yallaplay.shop
- Live Chat Service: Available directly on the platform
Updated on: 10/05/2025
Thank you!